Terms of sale






The company La Mamounia, a public limited company under Moroccan law with a share capital of 620,266,000.00 Dirham registered in the Commercial Register of Marrakech under number 5383 whose head office is located at the hotel La Mamounia, located Avenue BabJdid, 40 040 Marrakech, telephone number 00 212 524 388 600; individual tax identification number: 6501226 and publishes the website accessible at the following address: http://www.mamouniaboutique.com.



The terms defined below have, in these General Conditions of Sale (GTC), the following meanings:

The Mamounia Boutique: designates the company issuing the product which ensures collection, invoicing, compliance of the service and all the obligations relating to the offer, it being specified that the latter may be required to subcontract part of the services, such as the transportation for delivery.

Customer : designates the person who buys a product from La Boutique Mamounia, it being understood that the Customer may or may not be the Beneficiary of the service depending on whether he will make personal use or not.

Personal data : refers to any information, of any nature whatsoever and regardless of its medium, including sound and image, concerning an identified or identifiable natural person.

The website: Refers to the site:http://www.mamouniaboutique.com.



The Mamounia Boutique offers Internet users products stamped LA Mamouniaa

» as well as other products from other brands with which La Mamounia has made a collaboration contract to offer their products for sale in the hotel boutique.


The Customer is invited to carefully read all of these General Terms and Conditions of Sale (GTC) which define the terms and conditions under which the sale of products is carried out by La Boutique Mamounia on the site.

These conditions also establish the privacy policy Data protection policy and in particular the terms of payment, delivery and the return policy for products acquired through this site.e.

These general conditions of sale and all the documents which are jointly included therein may, at any time, be modified and updated. It is the responsibility of the user of this site to read them carefully and regularly and to accept all of these mentions when using the site and before each order.

For any additional information or in the case of a non-substantial error, please contact us at this email address:boutique@mamounia.comfor more information.




The products of the La Mamounia boutique offered for sale on this website are those which appear on the siteand http://www.mamouniaboutique.com.

Each product is accompanied by a photograph of it, its designation, its description, its unit price and the quantity to choose. These data (characteristics) are compiled with the greatest care and accuracy in accordance with the technical standards of the market.

For any additional information on a product or other detail not appearing on the product page, the customer can contact our customer relations department at this email address:boutique@mamounia.com.com.



All products for sale online on the Website are subject to rigid quality controls and are carefully examined before shipment. The customer will benefit from a quality guarantee on all of these products.




The products offered for sale online on the website comply with the Moroccan legislation in force. We decline all responsibility in the event of non-compliance with the legislation of the country where the products are delivered.

We strongly recommend that the customer check with the local authorities of the country of delivery the possibilities of importing or using the products he plans to order.

Furthermore, we will not be held liable for potential errors in the storage and availability of products on the website, nor for damage resulting from improper use of the product(s) purchased.

Finally, we cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, the presence of computer viruses, hacking or other computer security attacks.

With the exception of the cases clearly mentioned in these general conditions of sale concerning our responsibility towards the users and customers of this website and within the limit authorized by Moroccan law. We accept no further liability.



Any order placed by the Customer implies its unreserved acceptance and full and complete adherence to these GCS.

The Customer thus acknowledges having read the GCS prior to his order.


These General Conditions of Sale therefore apply only to orders placed on the Site.

Boutique Mamounia reserves the right to modify these T&Cs at any time. In this case, the new conditions will apply to any new order, as well as to all operations in progress, from the date on which they will have been brought to the attention of the Customer by any means.

These General Conditions of Sale are valid from their publication on the Site. They cancel and replace from this date, all previous versions of these conditions.


The Customer declares to have the legal capacity in accordance with Article 03 and following of the Dahir forming the Code of Obligations and Contracts to contract and use the Site in accordance with the General Conditions of Sale and Use of the Site.

These T&Cs take precedence over any other document issued by the Customer, in particular any

Conditions of Purchase, except with the express and prior derogatory agreement of La Boutique Mamounia

. The fact that La Boutique Mamounia does not take advantage of the Contract and/or these GCS at a given time cannot be interpreted as a waiver of the right to take advantage of them later.



To make online purchases on the site, the customer must accept the general conditions of sale indicated on this document. The customer must also agree to use this website for legitimate, non-false or fraudulent orders only.

The customer will then have to create an account to be able to place his first order on the website. During the registration process, he will have to fill in his personal information by completing the order form.

This information must be complete, true and correct: title, surname and first name, age, postal address, email address, telephone number, delivery and billing address and other information necessary to validate the registration form.



Once the customer has made his choice of one or more products, his collection is saved. The customer's basket page is then displayed so that he can validate his order and proceed to payment. This summary step resumes the collection of products that the customer has selected on the basis of their photographs, descriptions, quantities chosen, unit price of each product, total price of the order as well as the terms of payment and delivery.

During the online ordering process on the website, the customer must follow the steps indicated very carefully; he is required to complete the information requested at each stage, to verify the details of his order, the total amount of his


order, to modify or possibly correct any errors that may appear before the final validation of his order.

Confirmation of the order by the customer represents proof of purchase and will result in final acceptance by him; which will then allow the processing of his order and his payment.

The customer receives a summary of his online purchase order by email sent to his email address provided when registering.

This summary includes the details of the customer's order: personal information provided, total purchase price, payment and delivery terms, delivery and billing address and other information relating to the customer's online order.

We ask the customer to print this summary and keep it. If the customer, after having received the summary of his order, has noticed a possible error or missing information or information to be rectified, he must notify us as soon as possible.



Any placing of an order is subject to the availability of the product and within the limit of the stock of the latter. Information on the availability of each product is indicated to the customer on the site at the time of purchase confirmation.

However, in the event of an exceptional technical error causing a malfunction of the website or a change in the level of the stock of products or even in the event that simultaneous orders have been placed by customers interested in the same product, the customer is invited to contact before placing any order on the website.

In this sense, if a purchase order is made and the product requested is out of stock, our customer relations department will send an email to the customer as soon as possible. The customer will have the choice either to order another replacement product of the same value as the requested unavailable product or to be reimbursed for the amount already paid and this without delay and at the latest within 15 days from the date of receipt of the cancellation of the order by the customer.




The means of payment offered on the website are: visa card, master card, Maestro, CMI and Master Card.

Once the customer validates his online purchase order, payment will take place in a secure environment integrated into this website and managed by Maroc Télécommerce. This security system uses data protection protocol and encryption software. It also guarantees the integrity of the credit card information transmitted at the time of payment by encryption and that no malicious software or a third party could read it.

In this respect, the customer confirms and acknowledges that the credit card used to make the payment belongs to him and that he is the holder.

The information and information of the customer's credit card after payment are not kept by us.

A request for pre-authorization to debit the customer's bank card for the total amount of the purchase order will take place, the customer's order is then submitted for processing and the customer's account will be debited thereafter for the total amount of the order made. when it will be shipped.

In the event that this pre-authorization is not authorized or is refused by the customer's bank, we will not be able to complete the payment process and the customer will be informed by email.



The prices of the products displayed on this website are in Moroccan Dirham, The prices are inclusive of all taxes (TTC) and calculated at the VAT rate in force on the day of the order on Moroccan territory. The prices indicated do not include the transport costs which are indicated to the customer during the summary of his order. Upon receipt of the goods, the customer may be subject to duties or taxes in his country or state.

Boutique Mamounia reserves the right to modify the price of the products indicated on the website at any time; it being specified that the price of the products displayed on the


Site is the one in force on the day of the order. However, if a price error has appeared, and the customer has already made his purchase order, he will be informed immediately of this error and the correct price of the product will also be communicated to him.

If the customer still agrees to confirm his purchase, a summary of his order will be sent to him by email to his email address previously provided when registering. If the customer, however, wants to cancel his purchase order, he will be refunded the full amount paid.




Unless the products are unavailable or in extraordinary circumstances, the customer's online purchase order made on this website will be delivered to the delivery address that the customer has provided on the order form and this within the period indicated on the confirmation. sending.

Any inaccurate or incomplete delivery address may cause delivery difficulties: additional delay, delivery to an address other than the one agreed or even the reshipping of the customer order. The customer undertakes to provide us with correct and complete information on the delivery address.

The customer only becomes the owner of the products in his purchase order when the

total amount of his order including delivery costs has been paid in full.


The delivery of the customer's order is made by our partner DHL within 10 days.


The customer will be informed of any order not delivered within the delivery deadline; he may choose to maintain his order for a new delivery date or terminate his order. An email to this effect will be sent to him as soon as possible.

We recommend that the customer, once the delivery of his order has been made, check the conformity of the product(s) ordered.






In the event of non-compliance of one or more products delivered to the customer or if a possible defect is proven at the time of receipt of the order, the customer has a right of return for seven (7) days from the day of receipt of the order by the customer.

The product(s) not conforming to the customer's request must, of course, be in

their original condition, clean, new and in their packaging and packaging.


The customer can return them to us at the following postal address: Avenue Bab Jdid 40 040 Marrakech Morocco..

We examine the product(s) returned due to non-compliance or defect and we then confirm to the customer within fifteen (15) days at the latest whether the returned products can be replaced or refunded.

In case of refund, the customer will receive the total amount of his order, including the costs related to the shipment and also those paid to return the product(s) subject to non-compliance or defect if the said products must be replaced.



The customer has a right of return for seven (7) days from the date of receipt of the order placed on the website.

To withdraw, the customer must send his request for withdrawal to our customer relations department by sending an e-mail to this effect to the following e-mail address:boutique@mamounia.comor by telephone at the following number: 212 524 388 600.

The customer must return the products relating to his request for withdrawal accompanied by a copy of the commercial invoice and a return form indicating the product(s) in question returned to the following postal address: Avenue Bab Jdid 40 040 Marrakech Morocco ..

After having received and checked the condition of the returned product(s) and subject to compliance with the withdrawal period and the reservations indicated above, La Boutique Mamounia undertakes, in turn, to reimburse the customer for all payments made. (paid / received) and this without delay and at the latest, fifteen (15) days from receipt of the


returned products. The customer will have to give us the details of his credit card again so that we can make the refund.

The costs and risks of returning the products are the responsibility of the customer.




Boutique Mamounia retains all copyright, trademark or other proprietary rights.

property and this according to the provisions of the intellectual property code.


The information and content appearing on the website: data, photographs, images, drawings, graphics, texts are, and remain at all times, the exclusive and entire property of La Boutique Mamounia and that of its licensees.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express and prior agreement of La Boutique Mamounia, is strictly prohibited and will be subject to recourse by the part of the latter.

The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs, models and patents that are the property of La Boutique Mamounia.




All personal data collected by La Boutique Mamounia, by any means whatsoever, is for the reserved use of the establishment.

Pursuant to Articles 7; 8 and 9 of Law No. 09-08 on the protection ofs

 natural persons with regard to the processing of personal data, the Customer

 has a right of access, rectification and opposition of the data concerning him.


To exercise his rights, the Customer may contact the Mamounia Boutique by mail at

the following address: Avenue Bab Jdid, 40 040 Marrakech..


By accepting these general conditions of sale, the customer agrees to provide accurate, sincere and up-to-date personal data, essential for the processing and execution of his orders on the website.


This personal data, provided by the customer, is collected and processed by our customer relations department responsible for responding to his request. We undertake to respect and protect this information in an adequate manner and this in accordance with the applicable law on the protection of personal data.

The customer is however informed that the personal information collected concerning him (surname, first name, postal address, email address, delivery and billing address, or telephone) may be transmitted to our business partners for the proper execution of his order.

In any case, this sharing of customer data can only take place when the use of a third-party service provider proves necessary or to resolve a possible dispute.

The bank details transmitted by the customer at the time of electronic payment on the website are collected, processed and then saved by the online payment provider Maroc Telecommerce.

In order to improve the personalized service and the commercial offers on the Internet site intended for the customers, this one can be brought to make use of the cookies, these files stored on the computer of customers are anonymous and they allow an easy navigation and help to improve the quality of the services offered to the customer by indicating the centers of interest of the latter as soon as he visits the site.

The customer can oppose the use of cookies by disabling it in the settings of his browser software.




All data relating to contracts concluded on our website (order

& CGV in force on the day of this order) are archived for a period of 10 years.


The customer can always request a copy of his archived contract from our customer service department. The request must be sent by email to the following email address:boutique@mamounia.comor by post to the following address: Avenue Bab Jdid 40 040 Marrakech Morocco. 






These general conditions of sale and all the documents which are jointly included therein are governed by Moroccan law regardless of the country of residence of the customer and the place where the purchase order was delivered.

Any complaint must be sent by e-mail to the relations department

customers at the following address:boutique@mamounia.com.


Any dispute relating to the processing, execution or cancellation of the contract between La Boutique Mamounia and the customer, an amicable agreement between the parties will be appreciated before any legal action. Otherwise, the dispute will be brought before the Commercial Court of Marrakech.




La Mamounia cannot be held liable if the non-execution or the delay in the execution of one of its obligations described in these general conditions of transport and delivery results from a case of force majeure. or in the event of a delay justified by a serious reason.

Force majeure means any act or event that is unforeseeable, irresistible and beyond the control of the parties.

The persistence of an event of force majeure for a period of sixty (60) days will result in the cancellation without compensation of the transport and delivery service.