To create your account, please fill out the form by clicking here. You can also access this form after your cart summary.

Creating an account allows you to save all your products and view your order history with one click. You can also save personal information and delivery addresses to order with one click.

Simply log in with the email address used to create the account, then go to the “My Account” menu, where you’ll find your personal information and contact preferences that you can update anytime.

To reset a password, click "Forgot password" in the "My Account" section. A password reset link will be sent by email. By clicking on this link, you can set a new password for your account. You can also choose to reset your password in the cart during login.

To modify or cancel your order, please contact the relevant store(s) by completing the contact form or sending an email.

Yes, you can place an order by phone or email. Please provide your email address when ordering to receive a payment link. Your order will be confirmed once payment is received.

La Boutique Mamounia and La Boutique Pierre Hermé are open daily from 10 am to 8 pm (local time). The Florist is open daily from 7 am to 7 pm (local time). You can contact them by phone during these hours, by email, or by completing the contact form available on the contact page.

Delivery areas vary depending on the products in your order:

La Boutique Mamounia items, except for liquid products, are shipped worldwide. Due to their flammable nature, liquid products are available only at La Boutique Mamounia or for delivery in Morocco, specifically in Marrakech, Casablanca, and Rabat.

Shipping fees are calculated when confirming your delivery address.

La Boutique Pierre Hermé products are available for delivery only in Morocco, in the cities of Marrakech, Casablanca, and Rabat, with a minimum purchase amount.

Le Fleuriste products are delivered only in Marrakech.

La Boutique Mamounia products are delivered by our partner, DHL.

La Boutique Pierre Hermé products are delivered by refrigerated van.

Le Fleuriste products are delivered by our team

La Boutique Mamounia products are generally delivered within 2-5 business days.

La Boutique Pierre Hermé products are delivered within 48 hours after order confirmation, except for macaron and cream puff towers, which are delivered within 72 hours. Delivery times are coordinated with the customer.

Le Fleuriste products are delivered in the afternoon if ordered before 1 p.m. (local time) and within 24 hours if ordered after 1 p.m. (local time).

La Boutique Mamounia: Shipping fees are calculated based on the delivery area at checkout.

La Boutique Pierre Hermé: Free delivery for Pierre Hermé products on purchases over:

• 1000 MAD for Marrakech
• 2800 MAD for Casablanca and Rabat

Le Fleuriste: Free delivery within Marrakech for purchases over 800 MAD.

For the La Boutique Mamounia, a DHL tracking number will be provided. For Pierre Hermé and Le Fleuriste, delivery is coordinated directly with the customer.

Yes, orders can be picked up in-store 2 hours after confirmation, within store hours.

La Boutique Mamounia: If there’s an order error, we will exchange the product with the general management’s approval. Shipping costs are covered by us in this case.

Le Fleuriste: Bouquets can only be exchanged if the complaint is made upon delivery. No refunds will be given.

La Boutique Pierre Hermé: Due to the perishable nature of our products, Pierre Hermé products are neither exchangeable nor refundable, except in case of an order error or quality issue, with management’s approval.

La Boutique Mamounia: Returns must be made within 15 days of receiving the order. It’s recommended to notify the store via the contact form or email before returning.

Le Fleuriste: Returns can only be made at the time of delivery.

La Boutique Pierre Hermé: Returns must be made within 24 hours in case of an order error or quality issue.

La Boutique Mamounia: Returns can be made by mail or directly at the La Boutique Mamounia.

Le Fleuriste: The return is handled by the delivery person at the time of delivery.

La Boutique Pierre Hermé: Returns for order errors or quality issues must be made at the La Boutique Pierre Hermé at La Mamounia.

The customer must inform the concerned boutique of their desire to withdraw within a maximum of 24 hours following the purchase. It is possible to contact the boutique(s) either by filling out the contact form or by sending an email.

Yes, payment is 100% secure. Transactions on shop.mamounia.com are secured by our payment partner’s system. All payment information is encrypted using SSL protocol and cannot be detected, intercepted, or used by third parties. No banking information is stored on our site.

Accepted payment methods are VISA and MASTERCARD.

Prices on shop.mamounia.com are in Moroccan Dirhams (MAD). Currency cannot be changed.

All customs duties and taxes are the responsibility of the customer.

Yes, corporate or event orders are possible. Please submit your request via the contact form.

For any specific requests, please complete the contact form on the Events/Receptions page.

The creations of Maison Pierre Hermé Paris are crafted in our own workshops. Our creations celebrate pastry techniques, skill, and expertise. We carefully select each ingredient for its taste and quality. To preserve the essence of each ingredient, we prefer using cold rather than sugar. We employ positive refrigeration and negative freezing, utilizing technology for its best qualities, guided solely by pleasure and emotion.

Pastries and macaroons are delicate and should be stored in the refrigerator, with pastries consumed within two days and macaroons lasting 3-4 days.

For Maison Pierre Hermé Paris, choosing ingredients is essential. Pierre Hermé selects high-quality ingredients through encounters and travels, fostering personal, trusting, and friendly relationships with producers. For example, the butter used by Maison has come from the same dairy for many years, a mark of loyalty and rigor. Often, Maison has exclusive sourcing, as is the case with coffee or lemon, where we use the majority of the harvests from extremely limited productions.

We scrupulously follow food hygiene regulations and consumer protection laws. Additionally, we ensure our suppliers do the same. We track, in real-time, the history, use, and composition of all Maison products, from raw materials to finished goods. External organizations regularly conduct checks, and, if there is any concern about a product, batch recall procedures allow us to remove defective products from sale in under 30 minutes, if necessary.

The list of allergenic ingredients used in each recipe is available in the dedicated “Allergens” section within the product descriptions on our website, for the information and convenience of our customers. You can also contact our team for more details.

Place bouquets in a cool, shaded room, and keep the vase filled with water. For arrangements, wet the foam daily.

The bouquets are created by our team of florists in our flower workshop within La Mamounia.

Bouquets and arrangements are available for three months, following a seasonal approach. Each season, we present a new collection.

Unfortunately, no... Our collections are crafted with the finest flower varieties available, which vary with the seasons. Bouquets are thus only available for the duration of a collection.

Our bouquets are between 50cm and 70cm in height, and their diameter ranges from 45cm to 80cm, depending on the bouquet type and flower varieties used. You can consult each bouquet’s product sheet for more specific information.

Our flowers mainly come from the Netherlands. However, we also select the best quality local flowers when they are beautiful.